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Interpersonal skills, or people skills, are something you already have. But positive daily interactions don't always "just happen," whether in business or in our personal lives. This course will cover the importance of interpersonal communication, the pros and cons to different types of communication and other skills you can use to be a better communicator. (French version) -
In this eLearning course, learners will understand the ins and outs of the Accessibility for Ontarians with Disabilities Act (AODA). This knowledge will include how disabilities are defined, the legal requirements of workplaces, and the punishments for failing to comply with standards. (French Version) -
Developed for managers and supervisors, this course will help you understand and explain the differences between slips, trips and falls, identify and assess the hazards that cause each one and select appropriate controls to manage those hazards, including engineering controls, administrative and work controls and fall protection and other personal protective equipment (or PPE). -
In this course written for the state of Texas, we'll explore the definition of human trafficking, identify the signs of potential trafficking victims, and understand its impact on the hospitality and dining sectors. We'll discuss the steps to take if you suspect trafficking activities in your workplace. For managers, specific preventative measures will be outlined to combat human trafficking within your establishments. -
In this course written for the state of Florida, we'll explore the definition of human trafficking, identify the signs of potential trafficking victims, and understand its impact on the hospitality and dining sectors. We'll discuss the steps to take if you suspect trafficking activities in your workplace. For managers, specific preventative measures will be outlined to combat human trafficking within your establishments. -
In this course written for the state of California, we'll explore the definition of human trafficking, identify the signs of potential trafficking victims, and understand its impact on the hospitality and dining sectors. We'll discuss the steps to take if you suspect trafficking activities in your workplace. For managers, specific preventative measures will be outlined to combat human trafficking within your establishments. -
In this course, we'll explore the definition of human trafficking, identify the signs of potential trafficking victims, and understand its impact on the hospitality and dining sectors. We'll discuss the steps to take if you suspect trafficking activities in your workplace. For managers, specific preventative measures will be outlined to combat human trafficking within your establishments. -
According to the Occupational Safety and Health Administration, workplace violence is the second leading cause of fatal workplace injuries in the United States, affecting almost 2 million American workers every year. This course will cover occupations that are at a higher risk for violent incidents and what risk factors put them at a greater risk, general risk factors for violence at work and for your own workplace and type of work you do, the four main types of workplace violence, Identify and respond to early warning signs of potentially violent behavior or violent situations, ways to manage a hostile or violent person or situation. (Spanish Version) -
According to the Occupational Safety and Health Administration, workplace violence is the second leading cause of fatal workplace injuries in the United States, affecting almost 2 million American workers every year. This course will cover general risk factors for violence at work and for your own workplace and type of work you do, the four main types of workplace violence, how to identify and respond to early warning signs of potentially violent behavior or violent situations and how to recall ways to manage a hostile or violent person or situation. (Spanish Version) -
According to the Occupational Safety and Health Administration, workplace violence is the second leading cause of fatal workplace injuries in the United States, affecting almost 2 million American workers every year. This course will cover general risk factors for violence at work and for your own workplace and type of work you do, the four main types of workplace violence, how to identify and respond to early warning signs of potentially violent behavior or violent situations and how to recall ways to manage a hostile or violent person or situation. (Spanish version) -
According to the Occupational Safety and Health Administration, workplace violence is the second leading cause of fatal workplace injuries in the United States, affecting almost 2 million American workers every year. This course will cover general risk factors for violence at work and for your own workplace and type of work you do, the four main types of workplace violence, how to identify and respond to early warning signs of potentially violent behavior or violent situations and how to recall ways to manage a hostile or violent person or situation.


