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This course covers how to handle tough conversations in a way that produces a better outcome and get what you need from conversations while keeping relationships intact. (French Version) -
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Every person employed in Canada has the right to a safe work environment. Each jurisdiction within Canada has an Occupational Health and Safety Act that is based on the internal responsibility system (IRS). -
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The goal of the course is to create awareness of the hazards inherent to working in cold environments. Additionally, the course identifies the nature, symptoms and treatment of cold stresses and precautions employees should take to protect themselves. -
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Every person employed in Canada has the right to a safe work environment. Each jurisdiction within Canada has an Occupational Health and Safety Act that is based on the internal responsibility system (IRS). (French Version) -
In this eLearning course, learners will understand the ins and outs of the Accessibility for Ontarians with Disabilities Act (AODA). This knowledge will include how disabilities are defined, the legal requirements of workplaces, and the punishments for failing to comply with standards. (French Version) -
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According to the Occupational Safety and Health Administration, workplace violence is the second leading cause of fatal workplace injuries in the United States, affecting almost 2 million American workers every year. This course will cover general risk factors for violence at work and for your own workplace and type of work you do, the four main types of workplace violence, how to identify and respond to early warning signs of potentially violent behavior or violent situations and how to recall ways to manage a hostile or violent person or situation. -
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In this course, we will define cross-cultural communication, consider its basic elements, and have a look at the cultural barriers to successful communication. In the end, we will provide you with seven tips for improving cross-cultural communication at the workplace. (French version) -
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According to the Occupational Safety and Health Administration, workplace violence is the second leading cause of fatal workplace injuries in the United States, affecting almost 2 million American workers every year. This course will cover general risk factors for violence at work and for your own workplace and type of work you do, the four main types of workplace violence, how to identify and respond to early warning signs of potentially violent behavior or violent situations and how to recall ways to manage a hostile or violent person or situation. -
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According to the Occupational Safety and Health Administration, workplace violence is the second leading cause of fatal workplace injuries in the United States, affecting almost 2 million American workers every year. This course will cover general risk factors for violence at work and for your own workplace and type of work you do, the four main types of workplace violence, how to identify and respond to early warning signs of potentially violent behavior or violent situations and how to recall ways to manage a hostile or violent person or situation. (Spanish Version) -
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In this course, we'll explore the definition of human trafficking, identify the signs of potential trafficking victims, and understand its impact on the hospitality and dining sectors. We'll discuss the steps to take if you suspect trafficking activities in your workplace. For managers, specific preventative measures will be outlined to combat human trafficking within your establishments. -
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The goal of this lesson is to provide awareness training to help workers recognize the occupational hazards and health hazards of chlorine exposure and the exposure controls, and how to respond to a chlorine spill or release. (Spanish Version) -
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Powered Industrial Trucks Part 2 - Parts and Inspections covers the basic parts of a powered industrial truck, the markings and labels, the controls and instruments and inspections you need to perform to stay safe when operating an powered industrial truck. (Spanish Version)
